Privacy Policy

General Data Protection Regulation (GDPR)

PetVets Animal Hospital has measures in place which meet the principles of data protection by design and data protection by default. Additionally, we have verified that our vendors and partners are in compliance with the GDPR or plan to be in compliance. If you have a GDPR question or concern about this privacy policy, please contact us.

What does this privacy policy cover?

This privacy policy describes the privacy practices of PetVets Animal Hospital websites. Note that “websites” include, but is not limited to, web-based services such as any PetVets Animal Hospital client portal, company marketing portal, live chat and messaging, etc. This privacy policy also applies to PetVets Animal Hospital’s marketing and advertising practices.

What information does PetVets Animal Hospital collect about me?

PetVets Animal Hospital user account, registration, and customer support

When you register to use a PetVets Animal Hospital website, create a PetVets Animal Hospital user account, or contact us for support or other offerings, PetVets Animal Hospital collects information that identifies you. This includes information such as your name, company name or email address. We may also sometimes collect other information that does not identify you, such as which types of websites you’re interested in. Some of this information is required and other information is optional. To help keep our databases current and to provide you the most relevant content and experiences, we may combine information provided by you with information from other sources, in accordance with applicable law. For example, from these sources, we may learn about the size, industry, and other information about the company you work for.

PetVets Animal Hospital websites

We collect information about how you use our websites. We may collect information sent by your browser or device to our servers whenever you visit a PetVets Animal Hospital website. For example, your browser or device may tell us your IP address (which may tell us generally where you are located) and the type of browser and device you used. When you visit a PetVets Animal Hospital website, your browser may also tell us information such as the page that led you to our website and, if applicable, the search terms you typed into a search engine that led you to our website. We may collect information about how you use our websites by using cookies and similar technologies, and our servers may collect similar information when you are logged in to the website. Depending on the website, this information may be anonymous or it may be associated with you.

PetVets Animal Hospital emails

Emails we send you may include a technology (called a web beacon) that tells PetVets Animal Hospital whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information from PetVets Animal Hospital marketing emails, you can opt out of receiving PetVets Animal Hospital marketing emails.

PetVets Animal Hospital online advertising

PetVets Animal Hospital advertises online in a variety of ways, including displaying PetVets Animal Hospital ads to you on other companies’ websites and apps. We collect information such as which ads are displayed, which ads are clicked on, and on where the ad was displayed.

Buttons, tools, and content from other companies

PetVets Animal Hospital websites may include buttons, tools, or content that link to other companies’ services (for example, a Facebook “Like” button). We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, or view a PetVets Animal Hospital web page or app containing them, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

PetVets Animal Hospital social networking pages and social sign-on services

PetVets Animal Hospital has its own pages on many social networking sites (for example, the PetVets Animal Hospital Facebook page). We may collect information when you interact with our social networking pages.

How does PetVets Animal Hospital use the information it collects about me?

PetVets Animal Hospital uses the information we collect about you in a number of ways, such as:

  • Providing you with the PetVets Animal Hospital websites for which you have registered, as well as any services, support, or information you have requested
  • Better understanding how our websites are being used so we can improve them and engage and retain users
  • Diagnosing problems in our websites
  • Tailoring a website or PetVets Animal Hospital ad to your likely interests
  • Sending you business messages such as those related to payments or expiration of your service
  • Sending you information about PetVets Animal Hospital, special offers, and similar information
  • Conducting market research about our customers, their interests, and the effectiveness of our marketing campaigns
  • Reducing fraud and protecting you as well as PetVets Animal Hospital

What are cookies and how does PetVets Animal Hospital use them?

As with most websites, PetVets Animal Hospital uses cookies and similar technologies to make our websites work as well as to learn more about our users and their likely interests.

PetVets Animal Hospital websites may also use cookies and similar technologies from other companies that allow us to gather additional information to measure and improve the effectiveness of the PetVets Animal Hospital services.

Does PetVets Animal Hospital share my personal information?

PetVets Animal Hospital works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information in order to provide services to you on our behalf. They are not permitted to use your information for their own purposes.

PetVets Animal Hospital may also share your personal information:

  • When you agreed to the sharing
  • With our resellers and other sales partners if you are a business customer and agreed to receive PetVets Animal Hospital marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agreed to that sharing.
  • When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process
  • When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of PetVets Animal Hospital, our customers and users, or the public
  • If we merge with or are acquired by another company, sell a PetVets Animal Hospital website or business unit, or if all or a substantial portion of our assets are acquired by another company. In those cases your information will likely be one of the assets that is transferred

We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use PetVets Animal Hospital services.

Is my personal information secure?

We understand that the security of your personal information is important. We provide reasonable administrative, technical, and physical security controls to protect your personal information. However, despite our efforts, no security controls are 100% effective and PetVets Animal Hospital cannot ensure or warrant the security of your personal information.

Where does PetVets Animal Hospital store my personal information?

Your personal information and files are stored on PetVets Animal Hospital’s servers and the servers of companies we hire to provide services to us.

How can I review or update my personal information or close my PetVets Animal Hospital user account?

Under the law of some countries, you may have the right to access the information PetVets Animal Hospital holds about you, correct mistakes in that information, and to delete personal information that we no longer have business reasons for retaining.

If you are a PetVets Animal Hospital client you can request that we remove your email address from our marketing database, deactivate your PetVets Animal Hospital user account, or provide you a copy of your personal information, please contact me. Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and apps you are eligible to use with your PetVets Animal Hospital user account and as needed to comply with our legal obligations and enforce our agreements.

If you are a visitor of a PetVets Animal Hospital client website then please contact the property directly for a personal information request.

Will PetVets Animal Hospital market to me?

PetVets Animal Hospital and companies we hire to help us market our websites on our behalf may use your information to provide you with information and offers related to PetVets Animal Hospital. We give you choices regarding our marketing practices.

Will this privacy policy change?

Occasionally, we may change this privacy policy to allow PetVets Animal Hospital to use or share your personal information in a different way. We encourage you to periodically review the PetVets Animal Hospital Privacy Policy for the latest information on our privacy practices.

Who can I contact with questions or concerns?

If you have a privacy question or concern, please contact us.